Position Summary: The Technical Trainer will conduct training classes instructing customers on the proper use of GSSI products. Courses are held at the factory in Nashua NH, at a designated field training center, online in a webinar format, or on the customer’s premise. The Technical Trainer will assist the Training Supervisor and other Trainers in developing quality training materials. The Technical Trainer position, by nature of the close contact with the customer, will provide valuable customer, product, and competitive feedback through the appropriate channels to ensure that customer requests are documented.
Primary Responsibilities:
- Conduct training classes for customers by providing instruction on the use of GSSI products
- Work closely with Training Supervisor and other training staff to develop and improve training materials and training methodology
- Contribute to the development of web-training materials, training guides, study guides, training video content, quick start guides, and user manuals
- Communicate customer feedback and/or suggestions for product improvement
- Assist customers by phone or email to troubleshoot applications/operational issues as needed
- If required, the Technical Trainer may be called upon to provide technical product support in the field
- A bachelor’s degree in Archaeology/Anthropology or relevant industry experience
- Teaching and curriculum development experience is desired
- Industry experience is a plus, especially experience with ground penetrating radar in archaeological survey
- Effective verbal and written communication skills at the conceptual, practical level
- Presentation skills and the ability to field questions in a customer training environment
- Attention to detail, a “can-do” attitude, and the ability to work as part of a team
- Advanced computer skills, including a proficiency in MS Office
- Fluency in Spanish a plus
This position will require 25% - 50% travel. Some international travel may be required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk hear, and use fine motor skills. The employee is frequently required to stand, walk, sit, and reach. The employee is occasionally required to bend, kneel, squat, climb, and lift. The employee must occasionally lift or carry a maximum of 90 lbs. Finally, the employee is frequently required to drive an automobile.
