Cloud Specialist

Posted: 06/19/2022

Company Profile
Headquartered on the historic Portsmouth, NH, waterfront, with sales offices in Buckhead, GA’s TechRise startup center, B2W Software empowers heavy civil construction companies to win more work and complete it more profitably.
The Company’s highly differentiated ONE Platform connects people, resources, and construction workflows through interoperable software modules for estimating, scheduling, and dispatching, field tracking, equipment maintenance, safety, and reporting. Unlike disparate solutions, the ONE Platform is unified by a single operational database and can be rapidly deployed by contractors of all sizes on premise or in the Cloud.
Job Description
We are seeking a highly motivated and well-organized individual with strong technical aptitude to join our team as a Cloud Specialist. As part of the B2W Support Team, you’ll be a primary resource for installing, configuring, managing, troubleshooting, and supporting a variety of B2W Software applications within the B2W Cloud. You’ll provide technical support to our cloud customers when issues arise, perform database migrations, first-time installations, and updates for all cloud-based B2W applications, and serve as the primary escalation point for the support team for all cloud-related matters. Since certain cloud activities cannot be performed during normal business hours, our ideal candidate may be required to some work non-traditional hours.   
Primary Responsibilities

  • Primary resource for onboarding new B2W Cloud customers
    • Product installations
    • Work with implementation / organize kick off calls
    • Create site, icons, and users
    • Migrate data for test
    • Work through any integration needs
    • Migrate data for production
    • Support issues during process
  • Main resource for B2W Cloud customer off boarding
    • Supply data backup
    • Assist in migration
    • Removal of Sites, Icons, and Accounts
  • Update hosted products as new releases become available
  • Work with customers to schedule downtime
  • Perform update process
  • Administer Cloud Platform      
  • Sites, Users, Icons, Licensing
  • Administration of B2W Cloud server environments
  • Keep internal documentation up to date and current, including the creation of knowledge base articles
  • Maintain awareness and ownership of cases pertaining to B2W Cloud customers
  • Meet with cloud provider as needed to review and escalate cases
  • Liaise with Engineering and cloud provider to troubleshoot and resolve environmental problems
  • Escalation point for B2W Support team for critical after hours issues
  • Create test plans and perform testing for new and future cloud clients
  • Key resource for configuring third-party cloud applications (i.e., SSMS, Report builder, Workbenches, etc.)
  • Perform other related duties and projects as assigned
 
Qualifications & Requirements
  • College degree or 1–3 years of experience in a field suitable to the role
  • Understanding and experience with cloud service providers
  • Experience with monitoring and auditing systems
  • Ability to deploy, manage, and administer virtual machines
  • Familiarity with how to create, understand, and execute PowerShell scripts
  • Solid knowledge of Microsoft SQL Server and Reporting Services (related tools like SSMS and Configuration Mangers)
  • Understanding of database High Availably Availability/Disaster Recovery (HADR) and network application load balancing Experience with installing .NET applications and web services
  • Capable of staying well-organized while maintaining multiple projects at once
  • Highly organized with high attention to detail
  • Natural troubleshooting instincts and utilizing logs to troubleshoot issues
  • We believe in full employee engagement and collaboration across departments, B2W is not a work remote company.
 
 
Benefits
  • Health & Dental Insurance premium paid 75% by company 
  • Flexible Spending Account
  • 401(k) Retirement Plan with company match
  • $100,000 Life Insurance paid 100% by company
  • Short- & Long-Term Disability Insurance paid 100% by company
  • Vision Insurance
  • Paid vacation & sick time
  • Paid Holidays
  • Energetic and professional work environment
  • Beautiful new office building on the downtown Portsmouth waterfront with easy access to Route 95
  • Company-paid parking access for Public Parking garage
  • Dress Code – Business Casual every day
  • Professional development opportunities & Tuition Reimbursement
 
How to Apply
To apply for this position, submit the following via email to hr@B2WSoftware.com. No phone calls or recruiters please.
  • Resume
 
B2W Software is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, basis of genetic information, citizenship status, or any other group protected by law.